HOK Creates a Streamlined Office for a Freight Rail Operator in Atlanta

Transportation company Norfolk Southern Corporation traces its history back to 1827. But today it’s firmly rooted in the 21st century. Its subsidiary, Norfolk Southern Railway Company, which oversees 19,000 miles of train tracks across 22 states, relies on technology to ensure safety, move goods efficiently, and reduce fuel emissions. But to be innovative and nimble—and attract top coders and engineers—NS needed to consolidate into a state-of-the-art headquarters. For decades, the corporation was based in Norfolk, Virginia, but its operations and technology teams were in Atlanta. In 2018, NS decided to bring everyone together, and HOK won the bid for the interiors of a new 750,000-square-foot complex in Midtown Atlanta’s Tech Square.

“The client didn’t want this to be treated like a train museum,” HOK firm-wide director of interiors Tom Polucci begins. “The existing buildings had beautiful models of locomotives, but NS said, ‘No, we’re more sophisticated than that.’” Betsy Nurse, HOK Atlanta’s director of interiors, adds: “Norfolk Southern sees itself as a tech company, not a railroad company.” The client envisioned a timeless concept where track workers and administrators alike would feel at home, with ample flex spaces to help the 3,000 on-site employees meet and collaborate. Robust amenities—fitness center, food hall, game room, childcare center—would help the company compete for talent against the likes of Google.

With architecture by Pickard Chilton, the ground-up headquarters is composed of two office towers (10 and 17 stories tall) joined by a five-story podium, which houses the lobby, amenities, and parking. HOK was at the table from the beginning and helped shape some of the architectural solutions, especially in the podium. The parking deck constrained the volume that would become the lobby, which could have been one to three stories high. “We studied different options and how the floors wove together,” Polucci says. The team landed on a 32-foot-high lobby that’s open to loungelike collaboration zones on the second floor and creates energy and buzz. This gave HOK the opportunity to create a monumental circular stair, the defining element of the interior.

The firm conceived of the stair as an iconic sculpture that would make the headquarters unique. Its ribbon of Corian-clad steel twists from the ground floor to the fourth, but the white-oak treads only begin on level two. In the lobby—detached from the stairs for security reasons—the Corian curls to wrap the reception desk. “Our goal was a pure form,” Polucci says. “The ribbon is consistent all the way up; it doesn’t flatten out at each floor.”

The stair grew out of the idea of movement, the guiding theme of the project. “Norfolk Southern was looking to celebrate the idea of motion in subtle, special ways,” Polucci notes. Outside the building’s entrance, a site-specific sculpture evokes tunnels and curved tracks in weathering steel. Nurse points out that the artwork is right outside the lobby, where you can see its relationship to the stair: “One is super refined, the other is raw.”

Artwork populates the interior, as well. In the ground-floor café, which is open to the public, there’s a 19-foot-high mural by HOK’s Experience Design team of a train on a track under a golden moon. Nearby, a painting by local artist María Korol hangs at the end of the main elevator lobby.

On the fourth floor, the stair terminates in front of the network operations center, which is like an air-traffic control room for trains. “From a visitor experience, it tells a story, because you land at the heart of the facility,” Nurse says. The room vividly channels the concept of motion with angular pendant fixtures and 2,000 feet of recessed LED strips that streak across the ceiling and down the walls. The center, which operates 24/7, also glows with blue lighting chosen to be soft on the eyes of dispatchers staring at screens all day.

Employees come together in the fifth-floor canteen that doubles as an all-hands meeting space. Designed like a food hall with six different vendors, it sits between two outdoor terraces; one has a retractable glass wall so the spaces can flow together. Totaling 55,000 square feet, the outdoor areas include another terrace by the gym on the floor below, where employees can do laps on circular walking paths. “Movement is also important to Norfolk Southern from a health and wellness perspective,” Nurse states. Glass-walled stairs in both towers further encourage physical activity.

While the array of amenities might seem like a post-pandemic bid to lure workers back to the office, the program had already been in place. The headquarters was mid-construction in March 2020, and Norfolk Southern stuck to the plan—even keeping a permanent desk for each employee. “That was a key tenant from the beginning,” Annie Adams, Norfolk Southern’s chief transformation officer, says. “It was important that everyone have a space to call their own.” The company, which had a phased move-in that began last fall and was completed in April, had always planned on accommodating hybrid work; meeting rooms are wired to connect remote participants seamlessly. Adams estimates that the headquarters is typically at 80 percent capacity. For her, the project’s success goes well beyond its anticipation of flexible work schedules. “The design reflects who we are and where we’re going,” she says. The future of freight rail, it seems, is right on track.

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HOK: danielle schmitt; kay sargent; diana stanisic; vivien chen; richard saunders; weronika cichosz; francesca meola; crystal latham; valerie roosma; irina sai; erin ezell; emily payne; bethany foss; claire pellettiere; matt mcinerney

HKS: architect of record

OJB: landscape consultant

HOK Experience Design: custom graphics

one lux studio: lighting con­sultant

uzun + case: structural engineer

integral consulting: mep

onsite woodwork corporation: custom fabrication workshop

hitt: general contractor

masland carpets: rug (lobby)

hbf: sofa (lobby), chairs (café)

luum: sofa upholstery (lobby), chair fabric (lounge)

shaw contract: lvt (break room); rugs (break room, lounge), carpet tile (daycare)

Courtesy of Davis Furniture: tables (break room)

jamie stern design: custom banquettes

pollack: banquette upholstery

mortensen woodwork: custom screens (lounge)

curry sawmill co.: custom table

Andreu World: chairs (lounge, café)

Holly Hunt: chair (reception)

art & associates: custom light fixtures (gym entry), custom wallcovering (gym)

wolf-gordon: wallcovering (gym entry)

Bentley Mills: carpet tile (conference center)

russ bassett: workstation (operations center)

lambert & fils: pendant fixtures (café)

nydree floor­ing: floor tile (canteen)

martin brattrud: tables

sandler seating: stools

ton: chairs

nanawall: folding glass wall

atomic 50: ceiling panels (game room)

flor: carpet tile

CB2: ceiling fixtures

hightower: red chairs

ofs: ping pong table

big ass fans: fans (gym)

pliteq: floor tile

flos: track fixtures (daycare)

ef contract: lvt

Dupont: corian

basaltite: stone flooring

kährs: wood flooring

axis lighting; genled brands; hubbell; led linear; 3g lighting; usai lighting: lighting

decoustics; ritz acoustics; usg: acoustical ceilings

benjamin moore & co.: paint

Commune Design Makes an Unforgettable New Restaurant from a Chef’s Memories in Atlanta

Chef and Le Bon Nosh founder Forough Vakili grew up in Iran, studied in France, and is now raising a family in Atlanta. When she sat down with Interior Design Best of Year winners and Los Angeles-based hospitality powerhouse Commune Design to dream up a design for a new restaurant, she told the team all those locales should be present.

The result is Le Bon Nosh, a 6,500-square-foot space across two floors, a patio, and sidewalk seating area in Atlanta’s bustling Buckhead neighborhood. “Our main source of inspiration was the vivid memories of our client,” says principal Roman Alonso. From her memories of her family farm, Commune Design sourced a palette of pomegranate that crops up on seating upholstery, and saffron for grand curtains that define dining areas. The pale blues of Brittany return in a custom painting by Tyler Hayes. And European plaster traditions are deployed deftly as custom concrete baseboards recessed in the plaster walls. “The forms of the concrete evoke classical fluting on columns and the color blends beautifully with the Portola plaster above,” Alonso says. “As a material, the concrete is decidedly modern and belongs to the existing concrete floor and shell of the space, but references the refinement of older construction techniques.” A blend of old and new, then, to embody Vakili’s memories in a space designed to create new ones for Buckhead.  

Bryony Roberts Creates Site-Specific Installation for the High Museum of Art in Atlanta

“We tackle difficult issues, but we use joy and play to bring people to the table,” is how architect Bryony Roberts recently described her practice, which focuses on immersive community-based work in the public realm. A current example of her approach is Outside the Lines, an outdoor installation at and commissioned by the High Museum of Art in Atlanta. The concept began with Roberts’s desire to create a participatory environment that’s accessible by all. Part of her early design process entailed conducting interviews with individuals who have physical, developmental, and/or intellectual disabilities, and those discussions informed the project’s appearance and layout. For instance, bright, contrasting colors are helpful in navigating spaces for people with impaired vision, and are often appealing to children, but, if too saturated, can be overstimulating for those with autism spectrum disorders. So, for the 2,600 strands of heavyweight polypropylene bolted to a 70-foot-long steel structure, Roberts chose a subtle range of light yellow, peach, and rose. The strips, which are fluid and overlap to create interesting lines, form enclosures, also suited to all: “a social zone toward the center,” Roberts explains, “and quieter spaces at the outer edges for individual relaxation.”